Hibej Responsible Gaming — Safe Gaming Guidelines

Responsible gaming is at the core of Hibej's values. We don't just provide entertainment — we look after the well-being of all our members. Responsible gaming means making informed decisions, knowing your limits, and staying in control.

• Transparency: We provide full information on all game rules, winning odds, and betting risks.
• Protection: Safety tools are available for every player to help you manage your gaming behavior.
• Education: We provide free resources and guides on responsible gaming.
• Support: If you run into trouble, our 24/7 support service is ready to help.
• Respect: We respect your personal preferences and limits, and we honor them.

Hibej's responsible gaming program meets international standards and is regularly audited. We work with industry bodies that promote responsible gaming.

Online gaming is fun and exciting, but it carries risks. Responsible gaming means understanding those risks and managing them. At Hibej, we believe education is the first step toward protection.

What Are the Risks of Gaming?

• Financial Risk: You can lose whatever you wager in gaming. Only bet what you can afford to lose.
• Time-Related Risks: Too much gaming can affect your work, studies, or time with family.
• Emotional Risks: The thrill of winning and the frustration of losing can both put you under emotional strain.
• Relationship Risks: Excessive gaming can strain relationships with family and friends.
• Gaming Addiction: Some people may find it difficult to control their gaming, which can lead to addiction.

Responsible gaming means being mindful of your time. Excessive gaming can affect your health and other areas of your life. Follow the tips below to build a healthy gaming routine:

Hibej Time Tools: To help you track and manage your gaming time, Hibej lets you set time limits in your account settings. Once the limit is reached, your account will automatically lock.

The most important aspect of responsible gaming is setting financial limits. Don't lose more than you can afford. Set a separate gaming budget that sits outside your essential expenses.

• Create a Budget: Decide how much of your monthly entertainment budget you can spend, and keep your gaming within that limit.
• Know Your Loss Limit: Accept what you can afford to lose and commit to not going beyond that limit.
• Avoid the Winning Trap: Don't place bigger bets just because you're on a winning streak. Save or withdraw your winnings.
• Never Borrow to Play: Never borrow money to fund gaming, and be careful with credit card use.
• Financial Responsibility First: Pay for rent, food, utilities, and other essential expenses first.

Hibej Financial Tools: We allow you to set deposit limits on a daily, weekly, or monthly basis. You can also set withdrawal limits to avoid rushed withdrawals.

At Hibej, we offer a range of self-restriction tools to help you manage your gaming behavior. These tools are completely free and available to use at any time.

• Deposit Limits: Set a daily, weekly, or monthly deposit limit. Once you reach the limit, no further deposits will be accepted.
• Session Time Limit: Set a maximum session time. When it runs out, your account will lock automatically.
• Loss Limit: Set a daily or monthly loss limit. Once the limit is reached, gaming will stop.
• Self-Exclusion: If you feel gaming is becoming a problem, you can close your account for a set period of time (from a minimum of 24 hours up to 6 months).
• Permanent Self-Exclusion: If you want to stop gaming permanently, you can close your account for good.
• Resetting Limits: Increasing your limits requires a cooling-off period (typically 7 days) to help prevent rushed decisions.

If you are experiencing gaming-related problems or feel you need help, we are here for you. Hibej and many organizations across Bangladesh are available to assist with responsible gaming and gaming addiction.

• Hibej Support Team: Reach us anytime via 24/7 live chat, email, or phone support. Our responsible gaming team is ready to help.
• Account Settings: Update your tools in account settings and enable self-restriction.
• Healthcare Professionals: If you think you may be developing a gaming addiction, speak with a mental health professional or counselor.
• Talk to Friends and Family: Let trusted people in your life know you are struggling and ask for their support.
• Online Communities: Join online support groups where others share similar experiences.

Specialist Organizations: There are non-profit organizations around the world that provide support for gaming addiction and responsible gaming. These organizations offer free counseling and resources.

Responsible gaming means keeping an eye on yourself and recognizing the warning signs. Seek professional help if you notice any of the following:

• Loss of Control: You are unable to control how much time or money you spend.
• Restlessness: Feeling restless, irritable, or low when not gaming.
• Hiding Losses: Hiding gaming losses from family.
• Relationship Problems: Conflict with family and friends over gaming.
• Avoiding Responsibility: Neglecting work, school, or family responsibilities.
• Chasing Losses: Repeatedly gambling in an attempt to recover lost money.
• Social Isolation: Withdrawing from friends and family.
• Physical Health Issues: Sleep problems, eye strain, or changes in appetite.

If you have questions about responsible gaming or need support, get in touch with us. Hibej's responsible gaming team is available 24 hours a day, 7 days a week.

• Live Chat: Start a live chat in the "Help" section on the platform. We typically respond within 3 minutes.
• Email: Email us at [email protected] with the subject line "Responsible Gaming". We will respond within 24 hours.
• Phone Support: Find the phone number in your account dashboard to speak with us directly.
• Account Settings: Your account has a dedicated Responsible Gaming section with all tools and resources in one place.